Summary

Learn how to create or change your outgoing voicemail greeting.

Instructions

Using Your Phone

• Access the voicemail system:
  • From your own extension: Dial 555 and enter your voicemail password, followed by the # key.
  • From another extension in your system: Dial 500, enter your extension number, then enter your voicemail password, followed by the # key
• Press the * key to enter the Main Menu. Note: If you have no saved voicemail messages, you should enter the Main Menu automatically. You can skip this step.
• From the Main Menu, do any of the following and follow the subsequent audio prompts:
• Press 2 to change your greeting. Options include using just your first and last name; setting distinct internal (on-network) and external (off-network) greetings; and changing greetings to be used at certain times or occasions.
• Press 3 to change user preference options. Options include: change voicemail password; call waiting preferences; busy handling; ring no answer handling; Internet outage routing; and email notification preferences.
• Press 4 to establish or change call forwarding rules. Options include: listen to, set, change, or cancel call forwarding rules.
• Press 5 to set a specific greeting for business hours, after business hours, lunch time, meeting, weekend, and vacation.
• Press 6 to enable or disable “announcement only” mode (e.g., your vacation greeting).
• Press 9 to exit voicemail.

Using Virtual Office Desktop App

• Log in to Virtual Office Desktop App
• Click Settings
• Select Voicemail
• Under Voicemail Settings, go to the voicemail greeting you wish to change or create (External Voicemail Greeting or Internal Voicemail Greeting).
• Click Change.
• Select an existing audio file or click + Create audio files to record or upload a new audio file.
  • Uploading an Audio file
    • Select By Uploading an Audio file.
    • Give the file a name. Optional: Leave a note for yourself to tell what the file is for.
    • Click the musical note and browse your computer to find the correct audio file, or drag and drop an audio file onto the screen.
    • Click Save.
    • Click Select to the right of the audio file you would like to use.
  • Calling a Number To Record
    • Select By Calling a Number to Record.
    • Give the file a name. Optional: Leave a note for yourself to tell what the file is for.
    • Type in the Phone Number or Extension you would like it to dial (this can also be an external non-8x8 number).
    • Select Call Now.
    • The system will call you. Follow the prompts to record your greeting.
    • Select Finished Recording.
    • Click Save.
    • Click Select to the right of the audio file you would like to use.
  • Click Save to update the changes.