Duo | What to Expect - When Will I Use This?
Whenever you attempt to log in to an application that is connected to your Office 365 account for the first time - 8x8, Freshservice (IT Service Desk), mobile Outlook, Teams, and Concur are examples - you will be required to approve the login through Duo. Assuming you have already enrolled in a mobile device to enable you to approve logins, the process is very simple.
You will also be prompted to approve your login through Duo every time you attempt to connect to our VPN.
Check your email immediately - You should already have a Duo enrollment email in your inbox. This is time sensitive and will expire. Failure to enroll will result in problems setting up mobile Outlook, and 8x8 on your mobile device. This will require you to open an incident with the IT department so a new Duo enrollment email is sent out.
The process to approve through Duo is very simple. With your enrolled mobile device nearby, after you type your username and password into one of these connected applications, you will receive a push notification from the Duo app. You can pull down on the notification banner and tap Approve, or tap on the notification and then tap the Approve button in the app.
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