Agency Staff | Questions and Answers
Summary
The information below only applies to accounts such as Agency Nurses or Agency Therapists. This is to help inform anyone who is assisting a new Agency person logging into a computer for the first time and what to expect.
- This article is not intended for onboarding Agency people. Your manager, Nursing Supervisor, Nursing Scheduler, or HR will begin that process or click here.
- This article only explains what the process is.
- Please do not use the article for problems. Instead, create an incident.
- Managers, Nursing Supervisors, and Nursing Schedulers should click here for instructions.
Q: Who can onboard Agency Staff?
A: CEOs, CNOs, Nursing Schedulers, Nursing Supervisors, managers, and HR are the only people who can onboard an Agency person. The requester will receive the Agency person's login or they can designate a person in the manager field to receive the credentials. It doesn't have to be the manager, but a person that is helping.
Q: Do Agency Staff Accounts Expire?
A: Yes! All Agency people have account expirations because they are considered temps. A 90-day expiration is set for computer accounts and 30 days of inactivity for WellSky. If you have an Agency person who has worked there before, but whose account is expired, please have your Nursing Supervisor, Nursing Scheduler, CNO, manager, or HR request an extension to the account. You can also click here. If their account does not show in the drop-down because the account was disabled too long, a ticket will need to be created so IT can extend the account. If their WellSky account is locked, a Nursing Supervisor can enable the account if it's after corporate hours or IT can enable the account.
Q: Are Agency Staff required to log into a computer?
A: It depends. If they are accessing Pyxis for the first time, they must sign into a computer first before accessing the medstation. When an Agency person changes their password, it’ll become their password for the Landing, and Pyxis. Pharmacy still needs to do its part for Pyxis. If an Agency Staff only needs to work in WellSky, they can skip the computer login and use the WOW instead.
Q: Do Agency Staff have email?
A: No. Since Agency Staff are considered temps, they are not given a license for email, however, they will have an email address to log into SharePoint. E.g., JSmith@yourhospitalsemail.com. This will at least allow them to get to the Landing Page. If Agency Staff are struggling to get to the Landing Page, use the "Managed Favorites" folder in the upper left corner of the browser to access WellSky. They can also use the WOW if needed.
Q: How do Agency Staff log into a computer that worked from a sister (market) hospital?
A: The credentials are exactly the same since both hospitals are on the same network, however, WellSky accounts are separated by location. This means their computer login will work in any hospital that Nobis Rehabilitation manages as long as their account has not expired.
Q: How does Agency Staff access WellSky for my hospital if they come from another market hospital?
A: Most of supervision has access to "Employee Transfer" or "WellSKy" forms in the Service Catalog. They will need to select the hospital they need access to as a request. This should be done before the designated deadline for each location per the form.
Q: How do I know if an Agency Staff account has expired?
A: There is a message that the account has "expired" when the user tries logging into the computer. It means that 90 days have elapsed and nobody extended the account. You can also view Reports from the IT section of the Landing. You'll find "Expired" accounts and "Soon to be expired" accounts. Ask your manager, Nursing Supervisor, or Nursing Scheduler to extend the account.
Q: I'm assisting a new Agency Staff that is logging into the computer for the first time. Where do they find their credentials?
A: The requester that onboard the person will normally receive the credentials. They can designate who will receive computer credentials by selecting the manager during onboarding. It doesn't have to be the manager, but any employee that is assisting that Agency person. WellSky credentials are embedded into the Agency Onboarding request as well. If an Agency Staff provided an email and the requester included the email during onboarding, then WellSky credentials get sent to that person's email.
Q: What if the Agency Staff forgot their login or password?
A: A ticket with IT will need to be created. It's advisable to ask the Agency person to store the login and password safely for the future just in case they come back.
Note: Please be advised that support is extremely limited after corporate hours which are Monday through Friday, 8 AM - 5 PM. You can use your Nursing Supervisor for most Agency Staff issues.
If you are a hospital employee who visited this article by accident, please read the article below.
New employee