How to Use | Self Service Portal for Common Software Using ManageEngine
Summary
Software can be installed using ManageEngine Endpoint Central. Please follow the instructions below. If you prefer an IT person to remote in and install the software, please let us know. Otherwise, this is a quicker way to install software on your own.
- You must be on the network by any of these methods: WiFi (Hospital_Employees) Network, docked, desktop plugged in, or VPN if outside the hospital.
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If you don't see the icons from the instructions below, go ahead and reply to the ticket stating so. It will require coordination to get software installed manually.
- If you decide not to install it yourself, please let us know. We'll get a remote session going with you or try pushing it out.
Instructions
Method 1
1. Ensure you're on the company network. Hospital_Employees, network cable, docked, or VPN if working outside the hospital.
2. Open "ManageEngine Endpoint Central" by clicking Start or the Windows icon on the taskbar. If you can't find it, try typing "ManageEngine" in the search bar. If you don't see it, then you most likely don't have it installed or there is an issue with it which would require a manual install from us. In that case, create a ticket with us or state in your existing ticket that it's not available.
3. Click on ManageEngine Endpoint Central 11 in the results. Go to step three under Method 2 below to see the menu. If you don't see this, you most likely don't have the Endpoint agent which requires you to respond to the existing ticket or create a new ticket to have it installed.
Method 2
1. Ensure you're on the company network. Hospital_Employees, network cable, docked, or VPN if working outside the hospital.
2. Click on the hidden icons on the taskbar and right-click on the Nobis Icon and click on Self Service Portal. If you don't see this, you most likely don't have the Endpoint agent which requires you to respond to the existing ticket or create a new ticket to have it installed.
3. Click on the "Install" button for the software needed. Foxit PDF is the only one that requires a license, so do not install it until you formally request it from the Service Catalog. Please keep in mind that downloads could be slower while on VPN. If you don't see the software needed. Go to step four to learn how to refresh the menu.
4. Sometimes the catalog needs refreshing to see the latest software. Click the sync icon located in the upper right corner of the menu. Give it a minute or so to populate. If the sync time doesn't change, there is a possibility the Agent is corrupt on the computer and not communicating with our server.