Summary By default, printers should automatically start mapping according to your location. All printers from your location will begin with your hospital name e.g. Denver, Inverness, etc... and it will have the printer queue name afterward like Inverness-Work Room. If you search your printers and discover your printers aren't listed, then it's most likely a failed install from a program called PrinterLogic that we push through GroupPolicy. The instructions below should help you check and see if PrinterLogic is installed. The computer must be on the network for network printers to work.  Instructions Please ensure the computer is on the network first. Check the network cable. If on WiFi, please ensure you're on hospital_employees and the computer is whitelisted. If the network is asking for email, then it's not whitelisted. 1. Start by rebooting the computer first. In some cases, the computer is waiting on a reboot to allow the installation to finish. 2. Search the bottom right corner of the screen where the chevron is and click on it to unhide the icons. You should see the PrinterLogic icon in the group of icons. If you do, then it should have been installed successfully. To find out that it did, go to TEST in the instructions below. If you don't see the printer icon, go ahead and create an incident if you haven't done so already.  3. If you don't see the printer icon, reply back in the incident that you don't see it. It will require IT to remote into your machine for a manual install of the program. It takes between 5-10 minutes. TEST 1. Go to the lower left corner of the screen and search for PRINTER in the search bar. Click on Printer & Scanners. 2. From this view, you should see your printers starting to install the drivers. If you don't see it right away, wait a minute or so. If you still don't see it, reboot. 3. You should see all your printers for your hospital. If you see a couple of the printers not listed, it's a known bug from this program. It's actually there, but not displayed. You'll see your printer from the application you are using. 4. You can try adding the printer from PrinterLogic to see if it'll reappear. Just click on the icon to pull up the printer list. When the list is up double click on the printer that is missing. But as mentioned before, it's most likely already installed and did not come into view. 5. You can also add printers from the Windows Start icon. Search for Printer Installer. You'll notice there are more options from this location.

Summary There are several reasons why a printer may not print, but the most common reason is the computer itself. A reboot may fix the issue, but if it doesn't, then there could be an underlying issue. The computer isn't on the network The printer itself is the issue The application you are using isn't communicating with the Windows printer queue Corrupt printer drivers or the print service from the computer Please be advised that we use an application called PrinterLogic that manages your printer and print jobs from your computer. This eliminates using a print server at your location. It uses direct IP printing which means it sends the print job directly to the printer instead of going to a centralized server in the hospital. Instructions 1. Always start with a reboot. Signing out does not count. If the computer has Windows updates, allow them. If you're unsure how to reboot, please click here. 2. If rebooting doesn't work, try step two of this solutions article. If you're on a laptop, you should be connected to power for this step. After the updates, try printing again. If it still doesn't print, proceed to the next step. 3. Is the printer on the Network? The laptop or computer should be plugged into a network cable. If it's a laptop connected to Wi-Fi, you need to be on the hospital_employees network. 4. Ensure PrinterLogic is installed. This application manages the printers on your computer. It's possible you may have printers installed without the program from earlier deployed computers. Most of the computers should have this from a software push that we did several months ago. If you don't have it, please create an incident or note it in your existing ticket. 5. PrinterLogic is installed, but it's still not printing. Open the print queue of the printer you're trying to print. Type "printer" in the Windows search bar on the taskbar at the bottom. Your best match should show Printers & scanners. Click on "Open queue" to open the print queue of your selected printer. Are there any stuck print jobs? If so, try cancelling the jobs. If there are no jobs, proceed to the next step. 6. Check the printer itself. Are there error messages on the console? You can try rebooting (power cycling) the printer. Sometimes, unplugging is neccessary. If everybody is unable to print to the printer, then it's most likely a network issue. Check the network cable or find out if there is an outage in the hospital. 7. If the above actions didn't work and your print job just sits there and spins, then it's highly likely a print driver corruption or a Windows operating system issue. This will require your IT department to do some deep troubleshooting. Please create an incident or reply back to your existing incident that none of the steps worked. If none of the steps above worked, please read the Troubleshooting steps below or create an incident with IT. Troubleshooting If none of the steps worked above, there is a good chance that the printer drivers are corrupt or the print service fails because of the corrupted print drivers. There could be many reasons why a print driver could fail, but it's most likely from low disk space on the computer. Low disk space needs to be fixed by your IT department first before fixing the driver. If there is no sign of low disk space, then you can proceed with the steps below. 1. Please ensure step one of the Instructions was performed first. 2. Ensure the printer you are printing to is not having issues. If other computers are able to print to the printer, the most likely issue is your computer. If all computers are having issues printing to the same printer, turn off the printer and turn it back on. 3. Click on your Windows Start icon on the task bar and search for "Printer Installer."  The goal is to remove the printer causing the problem. Click on "Delete Printer" and delete the printer that is giving you problems. Using the same location, add the printer that is causing the problem. It should download a fresh set of drivers. 4. Try printing again. If it doesn't print, it could mean the printer service has failed or no new drivers were installed. Please contact your IT team.

Summary Your Easybadge printer is printing black only. This is most likely related to a setting within the Easybadge printer. Instructions You'll need to navigate to the printer preferences of the DTC1250e printer. In this window, click on the Device Options tab and navigate to the Ribbon Type drop-down. Ensure it's set for "YMCKO - Full Color/Resin Black/Overlay."

Summary There are times when users may want to print double or single-sided print jobs. Double-sided printing jobs save paper however, there could be circumstances single page printing is needed. The instructions below will go over how to choose your printing preferences. The instructions will cover how to change your preference when you are printing a job and how to set your printer to print single-sided as a default preference. Instructions Method 1 - Choosing your preference during a print job  1. When your document is ready to be printed, click File. 2. Click Print and you'll find Settings for your print job. Please note the option for printing. You may have it set for Print on Both Sides. If you click on the drop down, you can choose "Print One Sided." When you are ready to print, click on Print to complete your print job. Method 2  - how to set your printer to default to a single page (printing one-sided) Warning - this method could turn off other printer features, so use this setting with caution 1. Type "Printer" in your Windows search bar to bring up "Printers and Scanners" and click it. 2. The next screen will pull up all the printers available to you. Find the printer you want to modify the preferences. In this example, we'll use Nobis-01-Main Office. When you click on the printer, it will show more options. Click on Manage. 3. After clicking on Manage, the "Manage your device" window will open up giving you options. Click on "Printer properties." 4. The printer properties window will option. Click on the "Advanced" tab the click on the box "Enable advanced printing features" to untick the box. Click Apply. That's it! This should print single-sided everytime without using Method 1. If you experience problems with this setting, please revert back to the original settings.