Introduction Greetings and welcome to our company! We understand that your first few days can be overwhelming due to the abundance of information you'll receive. Rest assured, your manager or HR representative will assist you with your onboarding process. Please note that since we don't have an IT specialist on-site, your manager's knowledge of IT will be your primary resource. To help you get started, we've prepared a guide with step-by-step instructions and solution articles. We recommend following the guide in order and taking the time to read the articles thoroughly. You should have received an IT welcome email that briefly goes over some IT stuff. It also contains a link to our IT Orientation videos found here. If you're reading this Solutions article in a printed format, please visit our ticketing system and browse our solutions, and type "new employee" to find the electronic version so the links below work. Instructions 1. COMPUTER LOGIN. Ensure the computer or laptop is connected to the network. If you are using a new laptop, please follow this link. Your manager should provide you with your computer login. Do not guess or assume what your login is. There could be other people with the same login. If you don't have a hospital yet, your IT department will send your login to your personal email. Your computer login is not your entire email. Your password will sync with email. There is no separate password for email. 2. Open Chrome browser. In the hospital (on the network) - It will prompt you to log in with your company email and password. (You may need to allow two minutes before signing to allow the system to sync, or the password will not work.) This is signing you into the company portal called "The Landing." A second login Window called Single Sign On (SSO) will also make you log in with your company email and password. It's a partial enrollment for Duo Security, but the program has been whitelisted while in the hospital. Duo Security - A must when working outside the network. More information about it found here. You can also find your Duo enrollment in your email. Please select "I have a tablet" when enrolling. Outside the hospital - You'll go through the same steps as above if logging in the first time, but Duo will make you go through the full enrollment. If the enrollment is expired, you'll need to create an incident with IT. 3. EMAIL. Please read this article: https://nobis.freshservice.com/support/solutions/articles/16000038798 There are two licenses in the company, a web version, and a desktop version. The article above explains which one to use. Adding email to your mobile phone. This applies to only certain positions. https://nobis.freshservice.com/support/solutions/articles/16000011113 Email signature line. This is automatic. https://nobis.freshservice.com/support/solutions/articles/16000054397 Agency people generally don't get an email account. https://nobis.freshservice.com/support/solutions/articles/16000058832 Please don't forget to read your IT Welcome IT Orientation Guide email. It'll answer most of your questions. Please check your email. Most of your access to applications is given within the first emails in your inbox. Don't assume emails before your start date do not apply. 4. Microsoft Teams Your department may decide to use Teams for internal communications. Any employee who has a company email will have access to Teams. Learn how to use teams within our organization. https://nobis.freshservice.com/support/solutions/articles/16000058825 Teams can be accessed from the company portal, or your personal mobile device. You must be enrolled in Duo to use it on your personal device. Find your Duo enrollment email before it expires or you'll need to create a ticket for a new enrollment. 5. WELLSKY. If your job requires using Electronic Health Records. The link for WellSky is on "The Landing." Your credentials are in your company email. It will most likely be the first few emails in your inbox. Please avoid making a ticket with the service desk asking what your WellSky credentials are. Agency people and physicians often lack company emails, so their credentials are typically sent to their managers. Please don't assume your WellSky login is the same as your computer login. You could end up locking someone else out. Anything above this line applies to most employees in the hospital Anything below this line applies to people in Leadership and most administrative positions 6. 8x8 phone system. This will only apply to people that have positions that require a phone line. Your manager should know if have a phone line. Most users with an 8x8 account will want to have it installed on their laptop and mobile device. Some will also have a desk phone. Please note that you need to have Duo enrolled to work properly outside the hospital. This install does not require an admin. Install instructions - https://nobis.freshservice.com/support/solutions/articles/16000050796 7. 8x8 Outlook plug-in - This plug-in allows your calendar to sync with your 8x8 meetings. This is another self-install. Please ensure Outlook is closed before installing. Install instructions - Please visit our Self Service Portal and look for 8x8 Outlook Plugin. Ensure Outlook is closed before installing. Open Outlook and the 8x8 plug-in will make you sign into 8x8 again. You'll find your plug-in in the ribbon bar. 8. 8x8 Meetings to sync with Calendar - when you click the meetings icon in 8x8, you'll see an option to sync your calendar. Click the sync option. You're going to choose "Office 365". Follow the prompts, and agree. 9. Other applications credentials - Applications that the IT department administers will send access to your email or the system itself will automatically send it. Access to these applications is based on your job title. Please check your email first before creating a ticket requesting access. If you don't know what you're supposed to have, please ask your manager. Some applications are time-sensitive such as WellSky, Careport, Duo, eRehabData, and Consensus. Waiting too long will result in an expiration or lockout. You'll need to create a ticket with your IT department to fix the issue. Healthicity, Healthstream and Paycor are administered by your HR department. Please contact them for login issues. Applications that are supported and unsupported by your IT department are found here. If you need to create a ticket with the IT department, please follow our Solutions article about creating a ticket. How to create a ticket with the IT department

We are formalizing the process of requesting Agency Staff accounts to make things more predictable for you and the IT support team that processes these requests.   Effective immediately, all requests for new Agency Staff need to be submitted by 5PM local time if you are in the Eastern or Central time zone  4PM local time if you are in the Mountain or Arizona time zone.  Requests submitted by this deadline will be processed by 6PM Central time. Any requests submitted after the deadline will be processed the next day. A ticket must be submitted in conjunction with the request for urgent needs if an onboarding was not processed after your deadline. This will be a case-by-case scenario and not guaranteed for processing due to Service Desk agent availability. This is not to make up for a missed deadline or a busy schedule. This should be truly for an emergent need. We will add your Corporate Director of Nursing to the ticket so she is aware of it before it becomes a trend. There are three types of requests associated with Agency Staff:   New Agency Staff Requests Existing Agency Staff Expiration Extensions Updating WellSky access if an Agency Staff already exists and works at another hospital.   Tools currently in place: Agency onboarding, reporting, and Agency Expiration request.   Agency Onboarding – found in the service catalog. HR, CNOs, managers, and Nursing Schedulers will use this to request new accounts for Agency Staff. Reporting – found at the Landing under the IT section – shows expired and soon-to-be expired accounts. Reports are updated weekly each Wednesday at 10 AM. It can also be accessed from the Agency Onboarding form. Agency Expiration Extension – found in the Service Catalog. Allows Nurse Supervisors, Nursing Schedulers, CNOs, and Managers to extend their expiration date. Use the reporting tool to find out who still needs access in the future. How to navigate to the Service Catalog from the ticketing system Click on the Shopping Cart icon from the IT ticketing system. Then find "Agency Nurse Onboarding", and click on it. Fill out the form.  Fill out the form. Please read the form carefully. The problem lately has been duplicate names. Step 1 is critical.  Duplicates are bad for the system. WellSky has limited characters so account creation uniqueness has been used up. Names like Smith, Johnson, etc, cause issues. If you acknowledge Step 2, you understand there is no existing person populating Step 1. If a person populates Step 1, then they most likely have a network account and WellSky account and you'll need to choose options A, B, or C. Option A - Allows the requester to extend an already existing Agency person's account expiration date in the system. Option B - Allows the requester to add a hospital through WellSky. The Agency once worked at another hospital, but they already have a computer account. Please note this doesn't update their computer account and it's still the responsibility of the requester to ensure the Agency Staff's account is still current through Option A. Option C - The same as Option B, but you want the Agency Staff to have access to the hospital file shares in addition to WellSky. Related Article Agency Login Process

Summary  If you are reading this article, you might be wondering how to request something from IT. The ticketing system is divided into two parts, Incidents and Requests. Incidents should be used for problems. Requests should be used for "needing" something. Requests also go by the name "Service Catalog." Employees have mistakenly used Incidents to request items, and vice versa used Requests for incidents. The ticketing system is designed to be as simple as possible. Incidents - something isn't working Requests - I need something (new access, change information, change access, or request hardware, etc...). This article will focus on Requests.  Why do we have requests? First, it separates the applications and hardware for easy visibility. Second, most of these requests go through some type of approval. Some are automatic based on job titles, others require a manager's approval. Requests have confused people on thinking it's for lockouts, e.g., "I'm locked out of WellSky, I'm requesting to be unlocked." This is NOT the same thing. As mentioned earlier, requests are for access to new applications or requesting hardware. ! There could be a situation in which our Service Catalog doesn't have what you're looking for, so an Incident would be warranted for an unusual question or request. Instructions 1. When you visit the IT ticketing system, you'll encounter the view below. The SEARCH bar can be used for everything. 2. The SEARCH bar is recommended, but you can go straight to the shopping cart. Requesters will be able to see catalog items they have access to. If you don't see what is needed, you'll need to have your manager request the item on your behalf.   3. Find the item you need. You can scroll down the list, use the search bar, or click on the Service Categories to narrow down your search. If you're unable to access any of those items, then you may not have access to it. Managers will have access to most.  

Summary  File sharing is common in most organizations and should be familiar to most people. Hospitals may refer to the "S" drive or the department's name like the "Nursing" drive, etc. This type of file share is normally localized to your hospital. Almost every department will have its own File Share that is automatically assigned to the person when onboarded. Another type of File Sharing is from your One Drive. Anyone in the company that has an email account will have One Drive access. These are your Files and Folders that get backed up in the Cloud when you sign into the account. More information about One Drive found here. You can share your files with the people within your organization.  Hospital File Shares A file share on a Domain is a folder with permissions propagating down to subfolders and files. This means the Parent (top-level) folder permission flows downwards to the subfolders and files. You can't add different permission to a subfolder or file. There are pros and cons to hospital file shares. PROS Backed up at the data center File Share access can be requested through the Service Catalog of the ticketing system A place to keep large files Security CONS Can be slow if the network is congested Doesn't always allow multiple users to be in the same file document at the same time Limits certain users from editing easily due to their Web license of Office 365 Moving files or folders from Shares can cause file share inheritance problems Q: What is file share inheritance? A: The permission of the Folder or File that is inherited from the parent folder. What this means is if you try sharing a file from the Nursing drive with a person in Physical Therapy, that person in Physical Therapy won't be able to open or view the file. Files should stay in that folder. Users should request access to the share. Q: How to avoid file share inheritance? A: Instead of clicking and dragging a file or folder from your access, copy and save the file to the folder of the shared location. As mentioned earlier, files should stay in the file share, BUT if deemed absolutely necessary, you can move the file to another share. Q: How do I know if file or folder inheritance is affecting people? A: When you hear from people that you shared the file with. Some can see it and some can not. The fix is copy and save instead of clicking and dragging. Of course you can create a ticket, but it could result in a delay. It takes a minute to fix it this way. OneDrive What is OneDrive? When you sign into OneDrive, your files are automatically backed up to the Cloud from three locations. Your Documents folder, desktop, and Pictures are defaulted for backup. If you don't sign in, you risk losing data that is saved on the computer you're using. Advantages of using OneDrive are: Automatically backs up your data You can retrieve your data from other devices or computers You can share your documents  Multiple people can edit a document at the same time There is a limitation to OneDrive in the company. We do have outside contacts turned off due to HIPAA security. If your position requires sharing to outside entities, you'll need to create an incident. How to share files from One Drive - click here. Related Articles How to find file shares on your computer?

Symptom When making an outbound call using an 8x8 number, the destination phone is labeling the call as "spam" or "Likely spam". Applies To 8x8 Work Contact Center Resolution Calls/numbers being marked as spam is done on the destination carrier so 8x8 has no control over the designation or removal from their spam lists.  If your number has been designated as spam, the best solution would be to reach out to the destination carrier directly and request that your number be removed from their spam list.  In addition, below are some carrier specific resources you can submit a request to: ATT Sprint Tmobile U.S. Cellular Verizon Cause Illegal robocalls and spam calls have been an increasing problem that affects everyone, regardless of phone number, carrier or location.  They have become unavoidable, flooding phone networks with spam calls so frequently that most people have been accustomed to not picking up calls from unknown numbers.  Scammers will use tactics such as illegal caller ID spoofing so it appears that an incoming call is coming from a local number, or from a company or government agency that you may already know and trust. They do this in an attempt to steal your money or personal information which can be used in fraudulent activity.  In the US alone, consumers are hit with billions of spam calls every month.  Unfortunately this illegal practice is very profitable and has thus far been difficult to mitigate.  The Federal Communications Commission (FCC) is aware of this; these illegal unwanted calls are their top consumer complaint and top consumer protection priority.  These include complaints from consumers whose numbers are being spoofed or whose calls are being mistakenly blocked or labeled as a possible scam call by a robocall blocking app or service. Some of the steps the FCC has implemented to combat illegal spam calls include: -Issuing hundreds of millions of dollars in enforcement actions against illegal robocallers. -Empowering phone companies to block by default illegal or unwanted calls based on reasonable call analytics before the calls reach consumers. -Allowing consumer options on tools to block calls from any number that doesn't appear on a customer's contact list or other "white list." -Requiring phone companies to implement caller ID authentication to help reduce illegal spoofing. -Making consumer complaint data available to enable better call blocking and labeling solutions. Most if not all major phone carriers have implemented measures to combat spam calls which can range from: -Labeling calls as spam to the destination phone based on data analytics, network intelligence and customer reports.  An example attribute would be high volume short duration calls. -Providing services that automatically blocks suspected spam calls. -Installing an app to block/report calls as spam (which can factor into the carrier's data analytics) iPhones and Android phones come with built-in features for blocking specific phone numbers. There are also various 3rd parties who provide services to reduce spam/robocalls: Nomorobo Hiya YouMail It’s important to note that many robocalls are legal. The FCC allows them for some informational or noncommercial purposes, such as: -Messages that are purely informational. Robocalls about your flight being canceled, reminding you about an appointment, or letting you know about a delayed school opening fall into this category, as long as the caller doesn’t   also try to sell you something. -Debt collection calls. A business contacting you to collect a debt can use robocalls to reach you. But robocalls that try to sell you services to lower your debt are illegal and are almost certainly scams. -Political calls. -Calls from some health care providers. This includes a robocall from a pharmacy reminding you to refill a prescription. -Messages from charities. Charities can make these calls to you themselves. But if a charity hires someone to make robocalls on its behalf, unless you are a prior donor or member of the charity, the robocall is illegal. They also must include an automated option to let you stop future calls. The FCC has taken a big step towards eliminating illegal spam calls by requiring providers to implement STIR/SHAKEN in the Internet Protocol (IP) portions of their networks on June 30, 2021.  The STIR/SHAKEN framework, an industry-standard caller ID authentication technology, is a set of technical standards and protocols that allow for the authentication and verification of caller ID information for calls carried over Internet Protocol (IP) networks. As implementation continues to progress, it will give people more confidence that the caller ID information they receive is accurate and will allow voice service providers to provide helpful information to their consumers about which calls to answer. 8x8 has implemented the STIR/SHAKEN framework within our network and is certified with the FCC Robocall Mitigation Database.  8x8 is committed to providing exceptional service to our customers and doing our part to establish an industry wide solution to help put an end to illegal robocalls and scammers. For more information, please reference below: https://support.8x8.com/support-serv...on-program-faq Additional Information External sources: https://www.fcc.gov/call-blocking https://www.fcc.gov/call-authentication https://www.fcc.gov/consumers/guides...alls-and-texts https://www.consumer.ftc.gov/articles/robocalls

Supported 8x8 - account creation, assigning licenses, basic troubleshooting, work with 8x8 customer support Adobe - assigning license, basic troubleshooting Careport - account creation only and password resets. The IT department does not have the expertise for this application. User should work with their manager or contact Careport Support from the login page. Concur - partial account creation, Finance creates the Concur account, IT links Concur with Single Sign On, and basic troubleshooting. Concur support will be the main POC if issue is within the application. Consensus - account creation, IT will work with their support or users can contact them directly as well. Basic troubleshooting only. The IT department does not have the expertise for this application. Dr. First - account creation, basic troubleshooting. Our internal IT WellSky team works with the WellSky vendor. ERehabdata - account creation, password reset. IT will work with their support Foxit PDF - assigning licenses, basic troubleshooting Hightail - account creation, basic troubleshooting Interactant - account creation, basic troubleshooting, our internal IT WellSky team works with the WellSky vendor. Medidose (MILT) - limited support, installation, configuration, and basic troubleshooting. Pharmacy may need to reach out to the vendor for expertise. Microsoft Office - account creation, assigning licenses, basic troubleshooting. M*Modal (Fluency Direct) - limited support. IT will install the program on certain computers. Internal WellSky team works with vendor. NRC (National Research Company) - IT or DQMs create the accounts. Either can reset passwords or resend invites. Corporate DQM will be most knowledgeable on this application. Pyxis ES - limited support, IT sets the security, and maintains the interface. Pharmacy configures the account. The Service Desk does not have access to Pyxis ES. WellSky - account creation and basic troubleshooting. Our IT WellSky team works with the WellSky vendor for issues. Unsupported The IT department does not support or administrate these applications due to sensitive information or non-related IT applicability. This is the reason why you must contact the person. Most issues are account-related, therefore the POC is the best person to contact. The IT department cannot access most of these systems administratively and won't have visibility on accounts. If it's a website issue, problems usually resolve themselves or you can contact the POC. The IT department does not block these sites. We will generally whitelist the IP address to ensure applications work in the hospital. Benefits (Employee Navigator) - please contact your HR person. HR will work with the vendor or corporate HR. Careport - the IT department does not have the expertise for this application. Please work with your manager or contact Careport support directly, as found on the login page. Clinical Pharmacology - this is a third-party site. You'll need to contact the site. Healthicity | Healthstream - please contact your HR person. HR will work with the vendor for account issues. Lippincott - this is a third-party site. You'll need to contact the site with site issues. The IT department only whitelists the IP address to ensure it works on our network. It will work in the hospital or VPN. If you only see a login screen, then your hospital hasn't been whitelisted. Please create a ticket and let us know. Meal Tracker - used by Food Services and Dietary. The most likely person to get with is your Food Services Manager. If it's WellSky related, then a ticket for WellSky is needed. Medbridge - this is a third-party site. You'll need to contact the site. Navi - used by Liaisons. It may be mistaken for Careport, in which case, the IT department creates the accounts for Careport automatically during onboarding. Net Impact (Sysco) - used by food services. You'll need to work with Sysco. Netchex - please contact your HR person - no longer used OnShift - this application is most likely used by the Nursing Department and purchased by the hospital. Parachute Health - this is a third-party site. You'll need to contact the site or Rachael for issues. Accounts are administered by Rachael Spann rspann@nobisrehabpartners.com (Corporate Director of Patient Outcomes.) Paycor - please contact your HR person with account issues. HR will work with the vendor if there is a site issue. The IT department only ensures the website can be reached while in the hospital. Personal devices - this may include personal computers, phones, tablets, etc. The IT department may give you suggestions but is not liable for these devices. You must troubleshoot your personal devices. Personal printers - IT may help with drivers, but will not troubleshoot personal printers. Statra - please contact Gabe Serrano gserrano@nobisrehabpartners.com (Decision Support Analyst) WellSky mobile app - not used in the company. You can access WellSky through the browser instead.

Summary This article applies to company file shares and NOT OneDrive. File shares are centrally located at the Data Center located in Allen Texas. Hospital file shares may be referred to as "S" drive, Corporate shares as "N" drive, and Training "T" drive. Employees who have access to file shares access it through permissions that are associated with your computer account. Most file shares are given based on your job title. There may be times you work outside the scope of your job title and require you to have access to other file shares. The focus of this article is troubleshooting missing file shares. There could be several reasons why it could be missing. The common reasons are below. Someone may have moved it Someone may have deleted it You don't have permission Some see it, some don't You're not on the network I see all my file shares at work, but partially at home even on VPN Windows updated Your hospital losing internet Data Center is down What to do? If you're missing the entire drive itself, you first want to ensure you're on the network via network cable, docking station if on a laptop, "hospital_employees" network if WiFi, or VPN if working outside the hospital. If you still don't see it, reboot the computer according to our instructions found here and allow any updates. The reasons below are most likely if rebooting did not fix the issue. You may need to create a ticket. 1. Someone may have moved it - This happens quite often. Someone is working and accidentally moves the file or folder. If you search nearby folders, it's most likely in one of those folders. Sometimes the user can move it back, but if it's a Folder, it may require IT to move it which will require a ticket. 2. Someone may have deleted it - This happens, but not frequently. We do have backups that can be restored. A ticket will be required for IT to restore the backup. 3. You don't have permission - You simply don't have permission to access the file or folder. File shares require permissions. If you need access to a file share, please look for file shares in the Service Catalog of the ticketing system. It will go through an approval process. 4. Some see it, some don't - This happens when someone takes a file or folder that the other doesn't have access to and moves it to a shared location. This is called file share permission inheritance. It's taking the permissions from that folder and bringing it to the new location. It happens by clicking and dragging versus copying and pasting. If you want everyone to see the file or folder that came from another file share, copy it to your desktop then move it to the new share location. 5. You're not on the network - You must be on the hospital domain to access file shares. This is achieved by being plugged in by a network cable, docking station, or hospital_employees network if WiFi. If you're outside the hospital, you must be on VPN. 6. I see all my file shares at work, but partially at home even on VPN - This is rare when this happens, but it can happen. It's a SYNC setting that was somehow turned on. Group policy has it turned off, but it's possible it got turned on by an update. This will require a ticket with IT so it can be turned off. 7. Windows updated - When Windows updates, there is a possibility it starts turning off processes until a reboot. When this happens, it could cause your computer to act wonky including disconnecting you from the file shares. If this happens, just reboot and allow updates. 8. Your hospital losing internet - Each hospital uses an Internet Service Provider (ISP) like your home. It's a service dependent on your providers in that area. Most of you have heard of outages and it's always a possibility it can happen in your area due to weather, construction, or not paying the bill. This affects the internet and the tunnel to the Data Center. Although each hospital has a backup, even those can fail. In situations like these, you'll need to be patient as these services are restored. 9. Data Center is down - Data Centers are known to have high reliability rates but there could be a circumstance that the data center goes down for several reasons such as power loss, connectivity issues, or a server going down. The only thing you can do in these situations is be patient. Please allow the technicians to troubleshoot the issue.

Summary This article will cover basic troubleshooting for Paycor. Please be advised that the IT department does NOT administer this application. This application is administered by your HR team. Paycor issues should be addressed with your HR person. The IT department ensures that the website is accessible in the hospital through the website on the computer or tablet. The IT department does not troubleshoot personal devices such as the Paycor application on your phone, but you can use our troubleshooting guide below. All inquiries about Paycor should be with your HR person or manager. Basic Information First and foremost, Paycor is accessible in the hospital through a computer by accessing it through the Landing, tablet, or mobile device using the Paycor app. Paycor is whitelisted for the hospital which means it allows you to clock in and out while on the hospital network. If you're using the mobile app, you must be on the hospital_guest network and not through your carrier if clocking in and out. You can access the Paycor app outside the hospital, but you won't be able to clock in or out using the mobile app.  1. Who oversees Paycor? All account issues should be directed to your manager or HR person. As mentioned earlier, your IT department does not administer this application. 2. I don't remember my password: If you forgot your password, you can use this solutions article for reference: Forgot Password 3. Can I use my phone to clock in and out? Yes! You must be on the hospital_guest network if clocking in and out using the Paycor mobile app on your phone. It won't work if you're connected to a cell tower. 4. How do I access Paycor? Paycor is accessible through the Landing. As long as there is connectivity and the site is up, you should be able to access Paycor. If you suspect there is a site issue, just allow some time as some websites may experience downtime. If you suspect it's the hospital internet that is the problem, please create a ticket for it. 5. How do I access Paycor from home? You can copy the URL from the Landing or use this link: https://hcm.paycor.com/authentication/Signin? Please be advised that any ticket created with IT with the word "Paycor" in the subject line or ticket description will automatically go to a "Resolved" status since IT does not administer this application. A copy of your issue will go straight to your HR person if you do. You should contact your HR person directly.

Summary There are many reasons why a computer seems slow while using it. Here are some of the reasons: Too Many Running Programs Full Hard Drive Software Issues such as Windows or a Cloud application such as WellSky facing server issues Connectivity Updates Uptime Troubleshooting Rebooting will fix most slowness issues. Please make sure you reboot according to our solutions article: https://nobis.freshservice.com/support/solutions/articles/16000073728 Reboot your computer at least one to two times a week to avoid performance issues. TOO MANY RUNNING PROGRAMS Your computer may have too many programs that are open and running. All programs run on memory and when memory runs out, it will start using the hard drive for running these programs. The drive is slower than memory and you'll experience a slowness issue. Fix: Close out the programs you're not using. This includes tabs in the browser. If slowness persists, reboot the computer. FULL HARD DRIVE A full hard drive can cause many problems such as files not saving or print jobs from printing. Since there is no disk space, the computer will use memory which can max out causing performance issues. Fix: Create a ticket with IT so they can reimage the computer or remove user profiles if possible. SOFTWARE ISSUES SUCH AS WINDOWS OR A CLOUD APPLICATION SUCH AS WELLSKY FACING SERVER ISSUES It's possible that Windows is having a bad day due to many reasons which can impact performance. Recent Windows updates may affect the performance of applications that haven't made updates themselves. Cloud applications such as WellSky could also be facing issues. The server on "their" end could be the problem. You can have the fastest internet, but if the server is having issues, then it doesn't matter how fast your computer and internet are. Fix: Give it time or reboot. CONNECTIVITY Connectivity could be your network cable, WiFi, or USB cable that plugs into your laptop. Your hospital also relies on an Internet Service Provider (ISP) that provides internet. If disrupted, it can prevent websites from opening, access to file shares, or applications to run slow. Fix: - cable - check your cables. Is it snug? Check if your network cables are plugged into the network jack of both the wall and docking station (if provided.) - WiFi - is it on? Do you see other networks broadcasting? - USB Cable - if using a docking station, the USB cable provides internet through the network cable attached to the backside of the docking station. If the network cable is missing, the laptop will be using WiFi instead. If you suspect it's the docking station, unplug the docking station and plug it back in. - You may also be at the "mercy" of the ISP. If the ISP is experiencing issues, it will affect the entire hospital. If the ISP does go down, the hospital is supposed to fail over to a backup connection, but it could be slower since the backup isn't designed to handle large amounts of traffic. - if file shares are slow, then the datacenter in Texas could be experiencing issues. If you suspect it's isolated to file shares, please let us know. UPDATES Windows updates in general will cause slowness issues because it's downloading a lot of information or it's waiting for a reboot. You'll start noticing performance issues or stuff not working as it should. The updates are waiting for a reboot. The wonkiness will not go away until you reboot. Be forewarned that certain updates are big and it's not uncommon to take several minutes. Some updates can take 30 minutes. Fix: Reboot the computer and ensure it's done properly: https://nobis.freshservice.com/support/solutions/articles/16000073728 UPTIME What exactly is uptime? It's the amount of time that your computer has been up and running since the last reboot. The longer the computer stays up, the more unstable it becomes because programs are always updating in the background and memory is constantly being loaded with applications. Fix: Reboot! Please keep in mind that signing out or pressing the power button is not a reboot. This will put the computer in standby mode or hibernation. We often hear that this important step was done, but it wasn't. Please familiarize yourself with this article to ensure it's done properly: https://nobis.freshservice.com/support/solutions/articles/16000073728