Summary

To set up voicemail from your desk phone or in Virtual Office Desktop.

Instructions

If you are logged into the 8x8 Work desktop app on the computer, please go to this link:

https://user-profile.8x8.com/user-profile/voiceMail?on=noHeader

and click "Reset access PIN".

Setting your voicemail password for the first time?

From your own extension, dial 555, then press the # key. The system will first state, "This is not a valid password." Stay on the line and listen to the brief voicemail tutorial. At the end, follow the instructions to set a voicemail password.

If the above action doesn't work, go to Voicemail on the desk phone. When it prompts to enter a password, dial #555. It should prompt you to enter a new six-digit PIN. If it doesn't, the phone most likely already has a PIN. A ticket will need to be raised for the IT department to reset your PIN or if you have the 8x8 desktop app on your computer, you can change it through the app. 

Change Voicemail Settings in Virtual Office Desktop

• Login to Virtual Office Desktop
• Click the Settings wheel at the bottom left of the application > Voicemail > Reset access PIN
• Click Save at the bottom of the application