WellSky | Attempting to Print a PDF, the Print Window will not pop up

Modified on: Wed, Sep 16 2020 10:15 PM

Summary


In WellSky, when you bring up a PDF document and attempt to print, you may encounter an issue where the print dialog box does not pop up when you click the print button. There is a setting in Adobe Acrobat Reader that needs to be adjusted for this bug to clear


Instructions

  • Open Adobe Acrobat.
  • Click the Edit menu and select Preferences.
  • Click Security (Enhanced) option in the left pane
  • In the Sandbox Protections section, (in the top section of the window) toggle Protected View to Off.
  • Click OK.
  • Now go back to WellSky and attempt to print your PDF again and you should be successful.
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