Summary If you requested WiFi access to your hospital, the instructions below apply. This only applies to company laptops from Nobis Corp. only. Personal devices will not be whitelisted (approved) unless a circumstance or approval. This how-to will guide you on obtaining the WiFi MAC. Instructions 1. Find the search bar on the bottom taskbar and type CMD, and press ENTER. 2. A command prompt will open. Type the command getmac /v and press Enter.  3. Look for Wi-Fi in the first column and grab the information from Physical Address. You can just highlight the entire Wi-Fi row, press Ctrl+C to copy it to your clipboard, and then paste it in the reply you send to us. 4. Reply back to the request with the information.

How to find your IP address from your computer Summary Please follow the instructions below to obtain an IP address from your computer. Your IT department may request it because the information on their side may have changed. Instructions 1. Navigate to the Search field on the taskbar at the bottom of your screen and type CMD and press ENTER. If you don't have a Search field, click on the Windows logo and type CMD. 2. A command prompt will open. Type the command ipconfig and press Enter.  3. Look for the IPv4 address when the information populates the window. It will normally be under Ethernet adapter or Wireless LAN adapter depending on how you are connected. If you are connected by a network cable, look for Ethernet adapter, if you're connected by WiFi, look for Wireless LAN adapter.  This is a sample of a WiFi IP address. (Please note "Wireless LAN adapter WiFi." This is a sample of a Network Cable address. (Please note "Ethernet adapter Ethernet."

Summary Although password changes aren't enforced every 90 days, it is possible to change your password. It should be changed if you think your password has been compromised or if you feel a need to change it. Changing your password will affect other applications that touch Active Directory such as Microsoft 365, SharePoint (The Landing), 8x8, and Pyxis. You'll be prompted to update your password when accessing the mentioned applications. WellSky does NOT get updated. It is an external application not touched by our system. It can also take a couple of minutes for your password to sync to Microsoft 365 and can affect the applications mentioned above. Instructions After you log in, press Ctrl-Alt-Del on your keyboard. It will bring up a screen that gives you options. Click on "Change a password." You'll be forced to enter your current password then type in your new password. Your new password cannot contain your name or the previous five passwords. It must be eight characters minimum, have at least one capital letter, and a number. Retype your password to verify and you are set.

How to Change your Computer Password while on VPN? Summary Changing your password on VPN should be avoided if possible, but if your situation warrants it because you are a remote worker, a traveler, or a person without a hospital, then follow the instructions below. Although password changes aren't enforced every 90 days, it is possible to change your password. It should be changed if you think your password has been compromised or if you feel a need to change it. Changing your password will affect other applications that touch Active Directory such as Microsoft 365, SharePoint (The Landing), 8x8, and Pyxis. You'll be prompted to update your password when accessing the mentioned applications. WellSky does NOT get updated. It is an external application not touched by our system. It can also take a couple of minutes for your password to sync to Microsoft 365 and can affect the applications mentioned above. Instructions 1. You'll need to be signed into VPN. (You should already have permission if you fill in the circumstance mentioned in the Summary.) 2. Press Ctrl-Alt-Del on your keyboard. It will bring up a screen that gives you options. Click on "Change a password." You'll be forced to enter your current password then type in your new password. Your new password cannot contain your name or the previous five passwords. It must be eight characters minimum, have at least one capital letter, and a number. Retype your password to verify and you are set. 3. Lock the computer. Pressing the Windows Icon + "L" on the keyboard will lock the computer. You can also click on the Windows Icon, click the profile icon and click "Lock." Thridly, you can press Ctrl-Alt-Del on your keyboard to get the screen from step 2 and click "Lock." 4. After you lock the computer, you'll need to sign back in with your newly created password. The computer password will be updated to your profile. 5. Sign out of VPN, then sign back in with the new password. You're done!

Setup 1. Ensure the laptop is connected to the network if you're signing into it for the first time. It can be connected to a docking station or Wi-Fi. (Users working outside the hospital will need to connect to home WiFi or any network with internet.) 2. If connecting to the Wi-Fi, connect to the "Hospital_Employees" network. The password is "Nobis6500" (This applies to new laptops being used for the first time) If the laptop doesn't show connected, then the laptop needs to be whitelisted. It will prevent you from logging in. A ticket will need to be created. If you're unable to connect to Wi-Fi, please use a docking station or a network cable if you have a laptop that supports it. A whitelisted laptop avoids logging onto the network each time you visit the hospital. It should automatically connect. Instructions 1. CREDENTIALS Ensure you have received your computer login instructions from your manager or HR if you're a first-time user. Select "Other User" on the screen if you see another login on the screen Remote workers should receive login information from IT. It will be sent by text, email, or by a phone call. 2. PASSWORD (First-time user) Once you put in the credentials, you'll be asked to create a new password. (Does not apply if working from home). Employees that start without a hospital will have an opportunity to change their password. Eight characters minimum At least one uppercase At least one number It can contain a symbol but is not required It cannot contain your name Passwords do not expire. Ensure it's strong and easy to remember 3. THE LANDING After you log in and your Windows profile is created, you can open the web browser. You can use Chrome or Edge. Chrome is highly encouraged. You'll be prompted to enter your company email address and password twice. The second time is Single Sign On. Single Sign On - If you see this, it means Duo may have you go through enrollment. It won't happen while in the hospital. DUO - Duo Security has been implemented in the company. It is a 2FA that adds an extra layer of security. Please follow the prompts on the web page and enroll. When it asks you to enter a phone number, please click "I Have a Tablet" instead to get a QR code. You'll be asked to use the Duo Mobile app on your mobile phone. If you already have Duo on your phone, you can scan the QR code from the app. Failure to enroll could prevent you from getting to the portal, using VPN, or receiving emails. Once successfully installed, you'll receive push notifications when required. The Landing is every 90 days. VPN is every usage. 4. EMAIL Depending on your license, you can open email from the "Landing" or the client-installed version of Outlook. You may be prompted by Duo when opening. Click approve on the phone. You'll find many of your login credentials for other applications sent to your email such as WellSky, Careport, eRehabData, and Consensus that apply to your position. 5. 8x8 PHONE (applies to users with 8x8 accounts) People in leadership roles should install it. It does not require an administrator to install it.  If you wish to install it, please visit the Landing then navigate to IT Service Desk. It'll take you to the ticketing system. Search 8x8 under "Browse Help Articles." You'll find many results, look for "8x8 - Install 8x8 Work App for Windows." Follow the instructions to install. 8x8 Outlook Plug-in. This allows you to add meetings in 8x8. You can search for "8x8 Outlook" in the ticketing system. 6. VPN Every laptop should already have VPN installed called Barracuda VPN Client. It is used to connect to file shares while working out of the hospital. You need to be connected to the internet. You can type "Barracuda" in the search bar and launch "Barracuda VPN Client" or click on the icon in the lower right corner of the system tray. Click on the chevron ^ to find hidden icons.   If you choose to launch VPN through the icon, right-click the icon and "Connect to" Nobis. Questions about VPN can be found in the ticketing system "Browse Solutions." Just type VPN and click on VPN Q&A.  ! You can reference this material from your IT Welcome email with clickable links. If you require assistance with anything from these instructions, please create an Incident with the service desk.

Summary Your notifications center in the lower right corner of your screen next to the system clock keeps showing unwanted popups. You can turn off the notifications, but it could prevent you from seeing legitimate popups or you can find the program that is causing it. Most annoyance popups are from Adware programs that can resemble a legitimate program but land you on a malicious site. These nuisance popups are normally harmless unless you click on them. In the example below, we see two signs that make this notification Adware. The first sign is the company doesn't use McAfee. We use Webroot. The second sign is the website that it's trying to lure the user to. It's not a McAfee website. You might question yourself how did I get it? It could have been as simple as visiting a website. Sometimes installing a program will do it too. Instructions These instructions should help you turn off the notifications or delete the Adware causing the popup. Keep in mind that each browser has its own settings, but should be similar. Scroll down further for Chrome instructions.   Microsoft Edge Browser Click the menu button (three dots) on the right upper corner of the Edge window and select "Settings" Navigate to the "Settings" (three lines) upper left corner of window Click on "Cookies and site permissions" in the toolbar on the left hand side of the screen and select "Notifications" Click three dots on the right hand side of each suspicious URL under "Allow" section and click "Block" or "Remove" (if you click "Remove" and visit the malicious site once more, it will ask to enable notifications again) Google Chrome Browser Click on the Menu button (three dots) on the right upper corner of the screen and tap "Settings" Click on menu button (three lines) upper right corner of screen and select "Privacy and Security" In the opened window, click on "Site Settings" Scroll down to "Notifications" then click  In this window, navigate to "Allowed to send notifications". Click on the three dots and select remove the website that is suspected of causing the notifications.

Summary Discover the proper way to create an incident with the service desk. These instructions will assist users in finding effective solutions and information. This is especially useful for those who work during off-hours when IT support may be limited. The ticketing system is self-service, meaning there is no phone number to call for the service desk. Numerous corporations have adopted this approach to reduce costs while providing 24/7 support to users via online solutions. Instructions This can be watched from the Landing under IT. Link is found here. MAIN PAGE  Get familiar with the layout. Many users ignore information that is starring in their faces. Getting familiar will help reduce recreating a ticket because it was filled out incorrectly or the information was already available. Information that is available will reduce waiting for IT to respond to your issue. Some solutions are found by Googling the issue. Search bar - there is a reason why this it's in the middle of the page because it's the most powerful tool to be used. Instead of opening an IT ticket and waiting for a response from IT, the search bar will pull your existing tickets, Solution articles, and Service Catalog items, or create a ticket. It's designed to help you and your IT department. Announcements may be informational and help prevent creating a ticket. Read them and see if it pertains to your issue before creating an incident. Understanding the options given. Most are self-explanatory, but we still have users that get confused. Some users will have limited options based on the job title. We'll cover the following, Open an IT Ticket, Requests, Help Articles, and Approve Requests. Open an IT Ticket - the most popular selection. This is to report a problem. Problems are generally things that aren't working or need attention from the IT department. Request Hardware, an Application, or Access to Services - gets confused with Incidents. This should be used to request access to something like access to a file share or access to an application or requesting hardware or software. Most requests go through some type of approval and this is the reason why you shouldn't use "Open an IT Ticket" for everything. Browse Help Articles - a plethora of information pertaining to the systems you use. Solutions appear as you type in your Incident, but you can come here to search for answers. We understand people can be too busy to look up the problem, but some problems can be resolved quicker than creating a ticket. Please bear in mind that the IT department is a small resource in the company that supports many hospitals. Self-service has been adopted by many organizations to help sustainability. Approve Requests - applies to people that need to approve a request. These are usually your managers. They will see a notification that requires attention. We'll cover the most important parts of the ticketing system. Incidents, Solutions, and (Requests) Service Catalog. Search Bar - this feature is the most powerful. Think of it as Google for the ticketing system. This will find anything related to what you type in the field. If it can't find it, you can create a ticket from this location. Using keywords is highly effective instead of typing a narrative. Example: The trend for most users has been to create a ticket right away instead of using the Search bar mentioned earlier. This method is fine, but we implore users to read articles because it's beneficial to both parties. It saves time. We know there aren't solution articles for every problem. We ask that you be descriptive when creating a ticket. Please don't assume that the company uses one system only, so an example is "I'm locked out." It's too broad, so instead of that, try using "I'm locked out of WellSky." This avoids creating a back-and-forth dialog with IT asking questions. Please note that while creating the ticket, you'll see possible solutions to the right of the form. How to fill out the form?  The requester field will always default to the user signed into the browser. It can be changed to any requester.  Subject field - this field is smart enough to look for keywords and tags from the Solutions part of the ticketing system. If you look to the right, you can find possible solutions. This is often neglected as we discover solutions are available in most cases. Subject fields should be somewhat descriptive. People forget there is more than one system used. If you're having problems with WellSky, include WellSky in the subject. Description - you don't necessarily need to write a book here, but it should contain information that could help IT. Attaching a file such as a snapshot is very helpful. This is used to explore the problem you are dealing with or research a subject. Perhaps the least used feature of the ticketing system. It has a wealth of information that applies to the applications and hardware used in the company. When you type in the subject line of your incident, it's pulling information from this location. It helps eliminate creating a ticket. Think of it as Google for your hospital. You should find most of your problems here. There are some situations where this won't apply but use common sense. This is called the Service Catalog. The Service Catalog is used for needing something. There is a good reason why the icon is a shopping cart. The reason why you need to use the service catalog is that most requested items require approval. Creating an incident saying "I need access to..." or "I need a laptop" will get rejected because it's not a formal request. Please use the Service Catalog, so the approvers (managers) get notified. You'll see below that you can view by Service Categories or look at everything you have access to. Please note that users will only see items that they have access to. Not everyone is going to see the same list. It's based on job titles and groups.

Summary If users notice the time is incorrect on their computers, it's most likely the timezone. It's a simple tweak to the computer settings that doesn't require administrative rights. The date and time should sync if you are connected on the network, so if your time is way off, make sure you're computer is on the network first. UPDATE: Windows 11 24H2 Update prevents users from changing the time zone. Go to step 3 if you're experiencing this. Instructions 1. Start typing "Time zone" in the Windows search bar. You'll see the best match for "Change the time zone." 2. Find the setting Time zone and click on the drop-down menu to find your time zone. You're done! Easy peasy lemon squeezy. 3.These steps should only apply on computers that updated to WIndows 24H2 or later. Type "Time Zone" in the taskbar search bar and click on "Date & Time Settings." Do NOT click on "Change the time zone" or it will prompt for Admin credentials. If you click cancel typing in the credentials, it may allow you to change the time zone. If not, proceed to the following steps below. Click on "Additional clocks". Ensure you're on the "Date and Time" tab. Click on "Change time zone" button. Change the time zone.

Summary CarePort has a support staff that will help with lockouts and password resets. It's not necessary to go through your IT department for lockouts or password resets. You can if you want, so it's entirely up to you. This article is to inform you that you have options. If you have problems with CarePort, you can reach out to them using the "Contact Us" link on their website. The IT department does not have the expertise to troubleshoot issues with Careport itself, so it's better to contact them directly with the issue you are having. The IT department only creates the account itself to aid your hospital. Instructions

Summary If you mistakenly delete a folder from your Outlook inbox, it is possible to recover it. Instructions This should work on Client installed version of Outlook or Web version of Outlook. 1. Open Outlook and look at your Inbox on the left. You should find a "Deleted Items" option. It's most likely in the collapsed view. 2. You'll need to click the chevron so it points down to find your missing folder.