Summary Learn how to connect to our internal network by using the VPN client installed on your Nobis issued laptop. There are multiple ways to connect. These options are described below. *Note that you must have the VPN client installed on your laptop. If you would like to request the VPN software be installed, click here. *Note that you must have been granted access to connect to the VPN. If you would like to request access to connect to the VPN, click here. Instructions Option 1 1. Click the Windows Start Button at the bottom left of your screen.Start typing VPN Client and the Barracuda VPN Client will appear as an option. 2. Click Barracuda VPN Client. A login window will appear at the bottom right of your screen. 3. Type in your network credentials and click Connect. (*Note: Your username is the first part of your email address before the @.) 4. If you enrolled properly in Duo (2FA), you'll receive a push notification from the Duo app on your mobile phone. Your barracuda VPN icon will stay blue until you press "Approve." (If you didn't enroll, then it will not connect at all. If the VPN stays blue, you haven't clicked "Approve" or there is an issue with Duo. 5. Once you click "Approve" on the Duo app, your Barracuda icon will turn green. You're in! (Please read Troubleshooting below if you can't connect.) Option 2 (most popular) 1. Normally, the VPN Client will already be running in your system tray – in the row of icons next to the clock on the bottom right of your screen. It might be hidden, click the chevron to see hidden icons. 2. Right-click on the VPN Client icon, hover over the Connect to menu and click Nobis. 3. Type in your username and password, then click Connect. Same as step 2 in Option 1 above. 4. If you enrolled properly in Duo (2FA), you'll receive a push notification from the Duo app on your mobile phone. Your barracuda VPN icon will stay blue until you press "Approve." (If you didn't enroll, then it will not connect at all. If the VPN stays blue, you haven't clicked "Approve" or there is an issue with Duo. 5. Once you click "Approve" on the Duo app, your Barracuda icon will turn green. You're in! (Please read Troubleshooting below if you can't connect.) Questions and Answers https://nobis.freshservice.com/support/solutions/articles/16000038787 Troubleshooting https://nobis.freshservice.com/support/solutions/articles/16000044782

Summary Applications may appear to be laggy or it gives messages you are not signed in or connected. Verify the Barracuda VPN client on your taskbar. If you see the icon going from green to blue, then back to green, this means the VPN is reestablishing connection. Instructions Things to try before creating an incident. Reboot the computer and see if this fixes the issue Reboot your router if you are working from home If the above steps do not work, then it's most likely a problem with the VPN client or VPN server. Please create an incident with the service desk for further troubleshooting. We will determine if it's the server or if a new VPN profile will need to be created.

Summary Your VPN client (Barracuda) will not connect. There are many reasons why the client may not connect and the instructions below will help you try some things before creating an incident. VPN relies on an internet connection, so check and make sure you are connected to the internet. The VPN software does not care where the internet is coming from just as long as you can reach the internet. Employees must have VPN permission for it to work. If you are unsure, please create a ticket to inquire about it. Not all positions are approved for VPN. Approval is through your manager. If you don't have VPN security permission, then submit a request through the IT portal under "Request New Service". Instructions Start fresh and reboot your laptop before trying the steps below. If there is an update, please allow Windows to update. 1. Check your internet. Can you open a web page such as Yahoo? If not, then no internet service is the most likely problem. If you are working from home, do your other devices connect? If so, restart your laptop to see if this fixes the issue. If your other devices work, but not the laptop, ensure the laptop is connected to your WiFi. If it's connected, then your ISP or Router may be preventing VPN traffic. Sometimes a firewall setting will prevent VPN traffic. You're traveling but connected to a guest network. Many guest networks require some type of "Agreement" to use their internet. Make sure you agree to the terms. Guest connections are normally leased, so you may lose connection. If that happens, you'll most likely have to refresh the connection and agree to the terms again. You're visiting another hospital from the company. Corporate employees should automatically connect to the Nobis Corp WiFi, if not, then the laptop needs to be whitelisted. Create a Wi-Fi access request for the hospital you're visiting. If you're an employee from another hospital visiting a hospital, you'll need the laptop whitelisted. Create a Wi-Fi access request for the hospital. 2. If step one did not work for you and the internet is working. As mentioned in the Summary, you may not have security permission for VPN. Please submit a VPN permission request through the IT portal. You are an authorized user, but can't connect. It's possible you locked yourself out. The company uses Auto-unlock, so if it's not connecting, allow 15 minutes before attempting again. If you allowed 15 minutes to pass or you are sure it's not a bad password, please create an incident with IT to further troubleshoot. 3. VPN connection keeps on trying to connect but doesn't connect. The VPN icon turns from clear to blue but stays on blue. The most likely cause is your Duo app is trying to authenticate and you have not approved it. Please check your Duo on your mobile device and approve. Another reason is the data center that it authenticates through is having problems. This will affect everyone and it requires IT to verify the outage. 5. VPN icon turns blue then disappears or turns blue and it allows you to approve, the icon turns green briefly and then disappears. This could indicate a lockout problem with your account. Give it a few minutes and try again. Your account should auto-unlock after 15 minutes. 6. VPN will not connect no matter what you do. It's very possible the VPN software is corrupt. This will require IT to uninstall and reinstall the program. Create an incident with IT for this. The VPN server the company uses could be experiencing problems. VPN issues may not always be announced right away because it's the Users that discover the problem first. Please create an incident with IT and we'll further investigate the issue. It won't take your username and password. It quickly gives you an error. This is most likely from not enrolling in Duo or having Duo on your mobile device. You will need to enroll. Please create an incident. You're able to click "Approve" on Duo, but you get an adapter failed message. This is most likely a corrupted application. It will need to be reinstalled. Create an incident for IT to reinstall VPN. The network you are connected to may prevent the use of VPN. That network may have a firewall that prevents VPN traffic. In this case, there is nothing you can do on that network. You can try a different network or your personal hotspot on your cell phone. No matter what, you still want a good signal for data.