Summary This article pertains to personal devices. The IT department has limited control over the use of 8x8 on personal mobile phones. The company does not deploy MDM (Mobile Device Management) for personal devices, and installing the 8x8 Work app is voluntary. The user bears responsibility for the app. Below are some troubleshooting steps you can try. Please be advised that the IT department does not have the expertise to support the app since this is an 8x8 created application. Troubleshooting 1. Try rebooting your mobile phone. If there are phone updates, allow them and make sure the phone reboots. 2. If rebooting the phone doesn't fix the issue, delete the app. Download the app again and reinstall it. 3. Verify there isn't a network issue. 8x8 works using data from the internet. Check your WiFi or if you're on a cell tower signal, make sure there isn't an outage. 4. Check the status of 8x8. Please click here for status. 5. If you are not seeing the 'Login with Organization' option in the password entry page, please type your e-mail address in the Username/E-mail field manually and do not use an Autocomplete/Saved option to fill it in. 6. If there is no issue with the previous steps, verify there isn't an account issue by opening 8x8 Work on your laptop. Account issues usually affect the 8x8 desktop app as well as the 8x8 mobile app. If there is a problem with your account, create an incident with IT. 7. If you're not getting notifications or you can't hear anything, make sure you check the settings of your phone. Androids and IOSs have their own Notifications and Sound settings. If you're unsure how to access your phone settings, please look up your phone through Google. Lastly, make sure your phone is not in DND do not disturb or set on vibration only. If none of the steps work above, you can ultimately contact 8x8 customer support. 1 (888) 898-8733.

HIGHTAIL Here is the link to the Hightail Sign in Page Click “Sign in”     Login with company email and your password               Dashboard Once logged into your profile HIGHTAIL takes you to the dashboard.  Here you can view file shared, spaces and projects.                         Spaces Spaces lets you to name a space, create a file, and share the link. The person you shared the link with can view and provide feedback on the file. Click on “Sample Space” and rename the space.     Click on “Sample Space” and rename the space.                 “New Space” for a new project Select “New Project” for the entire team or yourself. Invites are sent and the project is created. Now let’s go back to Spaces and click “View” to access the space.                                 It defaults to “File Library”.   The uploaded file can be found in “file groups.”  Left click on the ellipsis (…) to add files, rename, download, and delete.       Click on the file to view.                       The file open for viewing. Once opened click on the document/video for the ellipse to appear. There are many options when reviewing a document or video.   Giving feedback by posting a comment or highlight a specific area.                       The ellipse has many more options. Sends Select “Send File” Fill the boxes in just like a standard email and add/drop your file below.  Lastly and most importantly, select how the file should be sent.   Selecting access code provides protection to the file.  Be sure to send a separate email with only the access code. The recipient will not need to create an account.  Selecting verify recipient identity means the person receiving the file will need to create an account.   An email will be sent and the reciepient will select “view all files”.         Recipient view for access code Recipient view for verifying identity.                 The opens for easy access

In Powershell (Administrator): add-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0" Find driver file in IT file share (adapter has to be same model as the driver file (ex. IR2002UL) Run the MSI setup file, then go to C:\program files (x86)\actisys and run setup.exe. Connect the USB cable, then check device manager under Infrared. If there is no warning/error symbol, it's connecting properly.  The Baxter pump is a reliable and efficient medical device that is used to administer medication and fluids to patients. Installing the pump is a straightforward process that can be completed by following a few simple steps. This guide will provide you with the necessary information to successfully install the Baxter pump. ACTiSYS Confidential!   Dear Morgan, Thanks for the images and information, appreciate it.   As per serial number, your ACT-IR2012UL is 4 months old. We always sent the below Windows 10 and 11 OS workaround solutions and updated driver TSPack to our customers by email when we shipped IR adapter/dongle to them, and also informed them to send it to their customers by email when they ship it. So, end users don't face any Windows 10 and 11 OS compatibility issues.   Please follow the Windows OS compatible driver and workaround solution steps below to successfully re-enable/activate IrDA Infrared and install driver on your computer.   ACT-IR2012UL CD Content web link: actisys.com/IR2012UL/CD.rar User ID: ACT-IR2012UL Password: ACT-IR2012UL  Copy and paste the above Web link into Browser Search Bar, and enter User ID and Password to download CD, and extract(unzip) it.   “Unknown device”, Windows Error Code 28 WORKAROUND/FIX, for Windows 7/8/10/11 OS: a) Open the device manager à Plug ACT-IR2012UL into the PC USB port. à Under "Other devices" will see "STIr42xx" à Right-click "STIr42xx" à Click on "Update driver" à Select "Browse my computer for driver software" (Locate ".inf" file from folder path (...\Win7~11_Dvr\32- or 64-bit) and install driver software manually), then click "Next" à Screen will popup "installing driver…", and next prompt screen shows that "Windows has successfully updated your driver".  b) ACT-IR2012UL is recognized successfully as "USB 2.0 IrDA Bridge #xx" under the “Infrared devices” and ready to use now. If the ACT-IR2012UL is detected as "USB 2.0 IrDA Bridge #xx" with a yellow exclamation mark and a Windows error code 19, proceed to the 2) steps to re-activate/enable the "IrDA Infrared" capability.   2) Windows Error Code 19 WORKAROUND/FIX, for Windows 10/11 Home/Pro/Enterprise/Education edition 1903/1909/2004/20H2/21H1/21H2/22H1/22H2 Versions: a) Windows 10 OS “IrDA Infrared” feature download and install steps: i) Install the “IrDA Infrared” component from the optional features (right click “Start” icon à Apps and Features à Optional features à Add a feature à Select “IrDA Infrared” from the list and install it). It is installed online, so be sure to have internet access!  ii) Reboot the system.  iii) Plug ACT-IR2012UL into PC USB port.   Windows 11 OS “IrDA Infrared” feature download and install steps: i) Install the “IrDA Infrared” component from the optional features (right click “Start” icon à Click Installed apps à In the left panel Search Box type in “Add optional feature” and select it à Click “View features” in Add an optional feature à Select “IrDA     Infrared” from the list and install it). It is installed online, so be sure to have internet access! ii) Reboot the system. iii) Plug ACT-IR2012UL into PC USB port.   b) Fix to install “IrDA infrared” successfully if repeatedly fails: Method 1: Disable Windows Server Update Services (WSUS) and restart “Windows Update” service: i) Log-in as Administrator user and follow the below steps to fix the Windows Error Code 19: Open the Registry editor (regedit.exe) and navigate to the following registry key:HKEY_LOCAL_MACHINE/Software/Policies/Microsoft/Windows/WindowsUpdate/AU/ In the right pane locate the “UseWUServer” key and change the value to 0 from default 1.   ii) Now go to Windows 10 search box, “Type here to search”, type “Services” and press enter. Select the “Windows Update” service from the list and restart it as you can see from the picture below:  iii) Repeat the above 2) a) described steps to install “IrDA Infrared” feature successfully.   Method 2: Enable settings for optional component installation and repair: i) In the Microsoft “Type here to search”, type “gpedit.msc” and press enter.    ii) Open Local Group Policy Editor and browse to: “Computer Configuration\Administrative Templates\System\Specify settings for optional component installation and component repair”. Step 1. Expand the “Computer Configuration à Administrative Templates à Click on “System”.                                                             iii) As per many company’s Local computer policy the settings defaulted to "Disabled" - change it to "Enabled" and selecting the checkbox labeled "Download repair content and optional features directly from Windows Update instead of Windows Server Update Services (WSUS)". Press the “APPLY” button then the “OK” button.   iv) Repeat the above 2) a) described steps to install “IrDA Infrared” feature successfully.   c) IrDA Infrared don’t show up in the Optional features list: If you don’t see “IrDA Infrared” in the optional features list, please go to “Windows Updates” and checks for more updates. First download and install all the available updates, reboot your PC, recheck for “IrDA Infrared” in the optional features list and install it.  You can repeat this process 2~3 times if don’t see “IrDA infrared” in the first attempt. Some company’s IT departments are managing all the PCs by third party anti-virus and Windows defender software, and blocking to show up Windows and other updates, or prevents to install. In this regard, you have to contact your IT experts to disable third-party and Windows defender for couple of minutes, check for the Windows updates, install it and re-activate/enable security software.   d) No IrDA communication with opposite IR-enabled device even after IR dongle driver installed properly in NEW, factory default, Windows 11 OS computers, Workaround for a missing Infrared Monitor Service: Infrared Monitor Service handles management and file transfers using infrared devices. This service is only installed if infrared devices are available/supported on the PC.  We and some customers have noticed that the "Infrared monitor service" is missing from a brand new, factory default installed Windows 11 OS computers' list of services. The users have to activate/enable the "IrDA Infrared" feature from the Microsoft available optional features list, which displays the "Infrared monitor service" in the services lists. Infrared monitor service check and start/stop process: i) Type in “Services” in the Windows search bar, right-click "Services" and run as an administrator when it appears in the search results, and then scroll down list to find “Infrared monitor service”. ii) Right-click “Infrared monitor service” and select Properties. iii) In the Startup Type box, select “Automatic”, and service status “START”, then click OK. iv) Be sure that you have started the service successfully by checking the properties of it again.   Furthermore, an old Windows 10 OS based computers updated to Windows 11, users must uninstall the pre-installed "IrDA Infrared" from the installed features and then re-enable/activate it, which displays "Infrared monitor service" in the services lists. There is NO NEED to re-install the ACT-IR402xU-v1.3 compatible driver, which was previously installed, and the SAME driver works. Please follow the following if you don’t see “Infrared Monitor Service” in the Windows services list: Please uninstall the "IrDA infrared” component from the installed features. Right click “Start” icon à Click Installed apps à In the left panel Search Box type in “Add optional feature” and select it à In right panel, Installed features à Click IrDA infrared and select “Uninstall”.      Follow the above mentioned 2) a), b) and c) instructions, to re-activate/enable “IrDA Infrared” feature from the optional features list, and the “Infrared monitor service” will show up in the services list. Please ensure to start the “Infrared monitor service” from services by the above described “Infrared monitor service check and start/stop process” before proceeding for IR data transfer between two IR devices.   Windows Error Code 39 WORKAROUND/FIX, for Windows 10/11: To resolve Windows error code 39, turn “Off” your "Memory integrity" feature on your PC. How do I manage memory integrity? In most cases memory integrity is “On” by default in Windows 11, and can be turned on for Windows 10. To turn it on or off: i) Click the Windows Search icon and type “Core isolation”. ii) Select the Core Isolation system settings from the search results to open the Windows security app. On the Core isolation page, you’ll find Memory integrity along with the toggle to turn it on or off. Make it OFF.     b) Repeat the above 1) described steps to install driver successfully if necessary.   Warning: Once driver issue is resolved, be sure “Immediately” re-activate/re-enable your full network security! This will not impact new driver or features you just installed, which is already embedded into your computer O.S.!   4) Future Windows O.S. beyond 10/11, may remove internal IrDA driver as in initial Windows 10/11 release, but with no      Microsoft remedy! If so, ACT-IR2012UL will not work. But, we already have ready solution, ACT-IR100UDv3-XX, as below: Several of our large customers did detail tests under Windows 10/11 OS and concluded that, i) It works only in one way communication, able to download data from Medical IR device to PC, not able to upload/configure Medical IR device from PC. ii) Throughput is ~7X slower in Windows 10/11 OS than previous editions of Windows XP/Vista/7/8 OS. Those customers are using our ready and popular only alternative solution USB-IrDA Intelligent dongle, ACT-IR100UDv3-XX, which embeds standard IrObex protocol inside our own micro-controller, in this IrDA dongle.    But, each customer’s IrObex has different flavor, which needs to be analyzed and customized for IrDA dongle, hence “-XX”. a) It creates virtual Comm port, and interfaces with Windows 10/11 via simple USB-UART bridge IC, whose driver has always been timely available for Windows, Mac, Linux, etc. O.S.! b) Further, it also supports Android Smartphones or tablets now. ACT-IR100UDv3-XX Flyer: http://www.actisys.com/flyer/ACT-IR100UD-v2_v3-Flyer-v1.0.4-150923.pdf We suggest: a) You may try above driver & Windows 10/11 OS workaround fix and advise us, your test result and throughput comparison? b) Concurrently we can work with you, to prepare ACT-IR100UDv3-XX. i) Please arrange to loan us, your IR-enabled device so we may test and analyze it for you. ii) Depends on the complexity of customizing IR100UDv3-XX to your spec, NRE= nominal fee (depending on the complexity of your IrObex flavor and how much to re-use our existing code). iii) We have many USB-IrDA dongle customers who paid NRE to get IR100UDv3-XX customized. Lead-time is 3 now, may soon extend to 6 months! We also hire outside consultant now, to share such increasing workload.     Therefore, please do act soon, to avoid long delay of getting your IR100UDv3-XX!  For IrObex customization, please advise on below:   a) What is your special Windows Receive software, or use some standard modem utility software? b) In what file format do you capture incoming data?   c) We’ll work with you to ready such utility software to test your customized ACT-IR100UDv3-XX.    5) If you get stuck anywhere during installation of drivers and workarounds, or the problem is still unsolved: ACTiSYS Tech-Support will do it for you! Please mail to: https://www.actisys.com/supportform.txt Our dedicated technical support team will arrange Microsoft Teams, or ZOOM meeting and help you remotely resolve all your issues! Be sure to share your contact details (Email, Telephone number with extension #) and time zone. So, ACTiSYS’ experts can send you an invitation accordingly to join the meeting. I am available from 07:30 pm~ 11:30 am/USA Eastern time, Monday to Friday.    If you, or your customer are still experiencing issues after completing the above workaround and driver installation steps, please send us an error screen shot. So, our technical support specialists know the detail of the problem and will assist you more effectively, remotely to resolve it as soon as possible.   Jignesh   --------------- From: Powell, Ryan J [mailto:ryan_powell@baxter.com]  Sent: Thursday, November 9, 2023 9:44 PM To: Morgan McGlothlin Cc: jignesh ; jessica.huang@actisys.com; Ho, Thanh Subject:: CincinnatiRehabilitationHospital,US-Baxter-InfusionPump-IR2012UL-Win10/11-Dvr   Good morning, Morgan,    ACTiSYS will assist with the driver install and ensuring the cable is recognized/enabled on your PC.   Once that is complete, I can walk you through the process of sending your drug library to the pump.   Please let me know when your cable is installed and we’ll schedule a time for the drug library transfer.    Thanks, Ryan   Ryan Powell Infusion Systems Baxter Healthcare Corporation P:  847.274.4652 ryan_powell@baxter.com ------------ On Nov 9, 2023, at 8:25 AM, Morgan McGlothlin wrote:  [ EXTERNAL ]  Good Morning,   SN is 1UL00460.  The device was provided to us by Baxter international to transfer the drug libraries for our Spectrum Infusion Pumps. My contacts at Baxter are copied on this email. It was sent to within the last 60 days.  Thanh Ho (thanh_ho@baxter.com) Ryan Powell (ryan_powell@baxter.com) I don’t have an error message as of yet….I need instructions on how to utilize the cable to transfer the drug library to my Spectrum pumps and I was told to contact you directly by the Baxter IT for step-by-step instructions on how to utilize the device and download the driver. Below is how it appears in device manager. I have the drug library files provided by Baxter.    Please let me know if you have any questions,    Morgan    KEEP PATIENTS AT THE FOREFRONT  PROMOTE TEAMWORK  ACT WITH INTEGRITY  SERVE OUR COMMUNITIES  DELIVER RESULTS Morgan McGlothlin Director of Pharmacy 513-788-3337 MMcGlothlin@cincinnati-rehab.com 4291 Parkview Drive Blue Ash ,  OH 45242 LINKEDIN  |  FACEBOOK  |  TWITTER From: jignesh   Sent: Thursday, November 9, 2023 12:33 AM To: Morgan McGlothlin Cc: 'Powell, Ryan J' ; jessica.huang@actisys.com Subject: CincinnatiRehabilitationHospital,US-Baxter-InfusionPump-IR2012UL-Win10/11-Dvr   Dear Morgan, Good morning. Thanks for the inquiry.   We’d appreciate it if you could answer the following questions, so we can reply to you soon: a) ACT-IR2012UL SN details with the prefix, “2UL”, “1UL”, and the following numbers? There is a serial number label on the bottom side of the IR adapter. Please send an image of the IR2012UL serial number labels to determine the serial numbers with the prefix. b) ACT-IR2012UL bought from whom (company name & contact details)? How long ago was it? c) Open the device manager and plug IR2012UL into the PC USB port. Is it recognized as an “unknown device”, or “USB-Infrared adapter’ with a yellow exclamation sign under “Infrared devices”, shows Windows error code 19, 56, 28, 43, 39, or what?? Please send an error screenshot to understand the error and suggest fixes by our tech-support experts.   We look forward to receiving your answers to the questionnaire. So, we can advise the correct ways to resolve your issues very soon.   Jignesh ACTiSYS Tech-Support & Application team

FORGOT YOUR USERNAME? HOW TO RECOVER YOUR USERNAME 1. Go to Paycor.com, enter your credentials, and click Sign In.         2. If you enter any incorrect information, you receive an error message.              3. If you enter the wrong username, under the Username field, click Forgot your username?. The Recover Your Username popup appears.       4. In the Email Address field, enter your email address and click Continue. A confirmation screen appears.     5. Review the confirmation screen that appears, go to your Email, and open the email from Paycor. Click the blue Verify Email Address button.         6. Select a recovery method to verify your identity:  Call or Text Security Questions    7. If you select Call or Text, this screen appears:           If you select to verify your phone number with a Text Message, a verification code is sent to you: Enter the verification code and click Continue.   If you select to verify your phone number with a Phone Call, you will receive a phone call from an automated system that will tell you your verification code: Enter the verification code and click Continue.      If you enter the wrong verification code, you will receive this error message: 8. If you select to answer security questions, answer those and click Continue. If you answer a security question incorrectly, you will receive this error message:  If you answer four security questions incorrectly, you will receive this error message and you must reach out to your HR Administrator to recover your username.    9. When you answer your security questions correctly or verify your phone number correctly, the usernames associated with your account appear: At the end of the Recovery Process in a confirmation popup. In an email Paycor sends to you. The usernames appear in the order that there were last used.    Back to Top   FORGOT YOUR PASSWORD? HOW TO RESET YOUR PASSWORD 1. Go to Paycor.com, enter your credentials, and click Sign In.        2. If you enter any incorrect information, you receive an error message.        3. If you forgot your wrong password, under the Password field, click Forgot your password?  The Reset Your Password popup appears.        4. Enter your Email Address and Username and click Continue. A confirmation screen appears.       5. Review the confirmation screen that appears, go to your Email, and open the email from Paycor. Click Verify Email Address.       6. Select a recovery method to verify your identity:  Call or Text Security Questions      7. If you select Call or Text, this screen appears:         If you select to verify your phone number with a Text Message, a verification code is sent to you: Enter the verification code and click Continue. If you select to verify your phone number with a Phone Call, you will receive a phone call from an automated system that will tell you your verification code: Enter the verification code and click Continue.      If you enter the wrong verification code, you will receive this error message:   8. If you select to answer security questions, answer those and click Continue. If you answer a security question incorrectly, you will receive this error message:  If you answer four security questions incorrectly, you will receive this error message and you must reach out to your HR Administrator to recover your username.  9. If you verify your phone number or answer your security questions correctly, you can reset your password. When the Set Your New password popup appears, enter your new password twice and click Complete Password Reset. A confirmation screen appears.           10. An email is also sent to you confirming the password is reset. 

Please use the link below or visit the Landing Page under the IT section. Look for Instruction Videos. Paycor

Tap the Teams icon to start Teams. The Teams app should be located at the bottom center of the tablet home screen.   The app should open on the Calendar view automatically. If not, just tap the Calendar icon at the bottom left of the screen.   To start a meeting, tap on the camera iconat the top right of the screen and then tap Meet now   Make sure the Camera, Mic and Speaker are all active. If any of them have a slash through them, just tap the icon and that will turn the device on.   To add the physician to the meeting, tap the Add participants button…     Tap Add people…   In the Search for people field, type in the name of the person you want to invite to the meeting. You will see matches populate below as you type. Once you see the person you want to invite, tap on their name.     Once you’ve added all participants, tap the check mark at the top right of the screen.   Now you just need to wait for the invited participant to join the meeting.

If you forget your password, you can click on the "Forgot password" link on the login page.